Customer Sales Advisor

Join a leading manufacturer in a fast-growing, dynamic, and supportive environment as Customer Sales Advisor on a full time, permanent basis, based in Durham. This role offers the opportunity to be a pivotal part of my client’s team, providing exceptional customer service and contributing to their ongoing evolution.

Benefits:

• 28 days annual leave (including BH)
• Private medical insurance
• Free parking – office-based role
• Salary negotiable
• Opportunities for professional development and growth

Day-to-day of the role:

• Be the first point of contact for customers, suppliers, and internal teams
• Handle incoming queries via phone, email, and live chat with professionalism and efficiency
• Provide accurate information and tailored solutions to customer needs
• Maintain up-to-date knowledge of products and services to support customer inquiries
• Collaborate with internal departments to ensure smooth order processing and issue resolution
• Support the development of customer service processes and best practices
• Analyse customer feedback to help improve service delivery
• Take part in training and development to enhance your skills

Required Skills & Qualifications:

• Proven experience in a customer service or sales role
• Strong communication skills, both written and verbal
• Excellent problem-solving abilities and a proactive approach to customer care
• Ability to multitask and manage time effectively in a fast-paced setting
• A team player with a positive attitude and a commitment to continuous improvement

Join us in delivering outstanding service that makes a real impact. We are excited to hear from you and explore how you can contribute to our team's success.