Customer Sales Advisor (Full training provided)

Job Title:             Customer Sales Advisor (Full training provided)

(12 month Fixed Term Contract)

Location:             Ewloe (5 days a week on site during training period, then 3 days in the office, 2 from home)

Salary:                 £26,300

Contract type:    Fixed term contract

About the role

About ARO

ARO is an award-winning Technology Services and Solutions company and Enterprise Performance Partner. We help businesses gain sustainable competitive advantage by combining world-class cloud technologies with first-class service.

Our Collaboration business unit delivers solutions across UCaaS, CCaaS, Mobile, Connectivity and Corporate IT, supporting customers across all industries with their communications and collaboration needs.

The Opportunity

We’re building a new sales team to support the nationwide migration from analogue phone lines to digital services ahead of the January 2027 switch-off.

This is an excellent opportunity for someone starting their sales career who enjoys speaking with customers, learning new technologies, and developing commercial skills in a supportive, high-performing environment. Full training will be provided.

While this role is offered as a 12-month fixed-term contract, there may be opportunities for permanent roles based on performance and business needs.

Please note that this is an onsite role at our Ewloe office ( Bala House, St David’s Business Park, Ewloe, CH5 3XJ) We are unable to consider hybrid or remote working for this role due to the level of ongoing training provided.

What you’ll do

• Contact existing customers affected by the analogue switch-off
• Clearly explain the changes and what action is required
• Promote alternative digital solutions such as SOGEA and FTTP, highlighting their benefits
• Understand customer needs and recommend suitable services
• Handle questions and objections confidently
• Agree pricing and migration plans
• Secure customer approvals and pass orders to internal teams
• Escalate complex cases when required
• Pass completed sales order to the sales co-ordinator for processing

What we are looking for?

• Strong communication and listening skills
• Confident, friendly, and professional phone manner
• Comfortable explaining simple technical concepts (full training provided)
• Organised with good attention to detail
• Positive, proactive attitude
• Some sales, customer service or account management experience is helpful but not essential

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. 

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.