Customer Satisfaction Representative with Turkish, German, Polish, or French

Company : Flat Rock Technology

Job Type : Full Time

United Kingdom

Number of Applicants

000+

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Job Description - Customer Satisfaction Representative with Turkish, German, Polish, or French

Main responsibilities

Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.)
Identify customer needs and provide effective solutions
Escalate issues and report bugs or trends to relevant teams
Process refunds and check payment statuses according to policy
Follow internal guidelines while suggesting process improvements
Support users with app features and promote Premium when appropriate

Requirements

Excellent command of English and one of the following languages: Turkish, German, Polish, or French

1+ year experience in customer service
Strong written communication and problem-solving skills
Ability to work under pressure and manage high volumes
Empathy, customer focus, and proactive attitude
Typing speed of at least 35 WPM
Interest in digital products and apps
Zendesk experience is a plus

About us

Dear recruiters there is no need to edit this.

Original job Customer Satisfaction Representative with Turkish, German, Polish, or French posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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