Customer Schedulers

We are currently recruiting for Customer Schedulers who are dedicated to providing expectational service to both internal and external customers. The candidate will be responsible for the scheduling of all planned, reactive and cyclical maintenance work within Liverpool.

Client Details

Our client is a large Liverpool based organization who are established leaders in maintenance solutions, committed to delivering the highest standards of customer service and working tirelessly to improve the lives of people in the Liverpool area.

Description

• Coordinate and schedule planned, reactive, and cyclical maintenance work.
• Maintain an up-to-date job database, ensuring all details are accurate and current.
• Respond to and resolve customer enquiries in a timely and professional manner.
• Work closely with colleagues to ensure seamless service delivery.
• Develop and maintain strong relationships with internal and external stakeholders.
• Ensure compliance with all relevant health and safety regulations.
• Contribute to the ongoing development of customer service strategies and practices within the organisation.

Profile

A successful Customer Scheduler should have:

• A strong customer service orientation and a commitment to providing exceptional service.
• Excellent organisational skills with the ability to manage multiple tasks concurrently.
• The ability to work effectively as part of a team and independently when required.
• A professional and approachable manner.
• Proficiency in using computer systems and databases.
• Knowledge of health and safety regulations within the not-for-profit sector.
• Experience in a scheduling or coordination role, preferably within a housing maintenance or similar environment.

Job Offer

• Salary range of £27,000 per annum, depending on skills and experience.
• Generous holiday allowance.
• Opportunity to make a real difference in the not-for-profit sector.
• Positive and supportive company culture.
• Possibility for career progression within the organisation.