Customer Servcie Administrator

Our client, who has a vibrant, small, in office team is looking for an additional member to join their expanding team due to business growth. This is a fully office-based role which will be busy and varied in duties, including supporting external professionals with administrative needs and dealing with the coordination of professional service appointments from initial enquiry to invoicing the works.

You must have strong administrative experience with a strong attention to detail, and have a professional confident telephone manner.

Duties

• Working from a shared inbox you will act as first point of contact for incoming enquiries via phone and email
• Have responsibility for ensuring all sales and quote requests have been responded to in a timely manner
• Call enquiring customers and referrals to see if the service is required and provide a quote based on the requirement of service
• Schedule and diary manage appointments for the external professionals and customers ensuring clear communication within the team
• Maintain accurate records for projects, customer reports and invoicing purposes

Skills, Experience and Attributes

• Proven office experience with a strong understanding of administrative processes and excellent attention to detail
• Proficient computer skills, particularly in Microsoft Office (Outlook, Word, Excel).
• Demonstrated administrative experience with a focus on organisational skills and attention to detail.
• Excellent phone etiquette, capable of handling enquiries professionally.
• Strong diary management skills – to manage multiple diaries across differing locations.
• Strong communication skills both verbal and written
• Ability to manage multiple tasks efficiently and give clear communication to team members

Working Hours

9am – 5pm Monday to Friday – Full Time

Salary

£27,000 - £30,000 (Depending on experience)

Company pension

Private medical insurance

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