Customer Service

Join Our Growing Team -

Become a Customer Champion! We are a dynamic and expanding retailer of home and industrial storage solutions. We’re looking for a Customer Service Executive with strong complaint-handling skills to join our friendly and supportive team.

Chelmsford / Writtle, Essex - 5 days a week office based

A valid driver’s license is required due to our location.

Up to £27,000 per year + Bonus

Monday - Friday, 8:30 AM - 5:30 PM

What You’ll Be Doing:

Managing customer complaints effectively, ensuring quick and fair resolutions

Handling challenging situations with patience and professionalism

Providing exceptional customer service via phone, email, and live chat

Advising customers on our range of storage solutions

Processing telephone orders efficiently

Addressing delivery issues and following up to ensure customer satisfaction

Carrying out general administrative tasks

Expanding your product knowledge to assist customers more effectively

What We’re Looking For:

Excellent verbal & written communication skills - you can de-escalate and resolve issues with ease

At least 1 year of experience in customer service with a focus on complaint handling

A calm, patient, and solution-focused approach to resolving customer concerns

Strong problem-solving skills - you can think on your feet and provide solutions

A positive, can-do attitude and ability to work both independently and within a team

Organised, detail-oriented, and tech-savvy

Perks & Benefits:

Bonus scheme for high performers

Employee discounts on our products

Free on-site parking

20mDays holdiy plus bank holidays

Casual dress code

Great location - ideally suited to candidates within a 10-15 mile radius

Full training provided on products and systems If you excel at handling complaints, turning unhappy customers into satisfied ones, and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!

Apply now and make a real impact in our growing team!