Customer Service

• Assisting passengers with reduced mobility throughout the airport journey
• Using equipment such as wheelchairs and ambilifts to help passengers
• Delivering excellent customer service with empathy and professionalism

Job Title: Customer Service Agent – PRM (Persons with Reduced Mobility)
Location: Bristol Airport
Pay: £12.68 per hour
Schedule: 5 on / 3 off shift pattern (includes weekends and bank holidays)
Job Type: Full-time, Permanent
About the Role:
We are looking for friendly, reliable, and professional individuals to join our Customer Care team supporting passengers with reduced mobility (PRM) at Bristol Airport. As a PRM Customer Care Agent, you’ll play a vital role in helping passengers get through the airport safely, comfortably, and with dignity.
You’ll work airside and landside, using specialist equipment to assist passengers from check-in through to boarding – and from disembarkation through to arrivals.
Key Responsibilities:

• Assisting passengers with reduced mobility throughout the airport journey
• Using equipment such as wheelchairs and ambilifts to help passengers
• Delivering excellent customer service with empathy and professionalism
• Liaising with airlines, ground handling agents, and security personnel
• Adhering to health & safety and aviation security standards
• Logging completed assistance tasks on electronic systems
• Responding quickly and efficiently to requests and last-minute changes

What We’re Looking For:

• A genuine passion for helping people and providing outstanding customer care
• Excellent communication skills and a calm, reassuring manner
• Physically fit (you’ll be on your feet and moving all day)
• Reliable, punctual, and able to work shifts, including early mornings, evenings, weekends, and bank holidays
• Comfortable working both indoors and outdoors in all weather conditions
• Ability to follow detailed procedures and work in a fast-paced environment

Requirements:

• Must be eligible to work in the UK
• Must be able to pass a Basic DBS check
• Able to provide a full 5-year checkable work/education history
• Must pass an Airside Security Pass application (includes criminal record check, right to work, and references)

What We Offer:

• Competitive hourly rate: £12.68 per hour
• Full training and uniform provided
• Supportive team environment
• Opportunities for progression
• Free airport parking while on shift

Join us and be part of a team that truly makes a difference in the passenger experience!
Apply today to start your journey with us at Bristol Airport!