Customer Service

• Annual Salary: £30,000
• Location: Ipswich
• Job Type: Full-time, 7.30am-5pm Monday to Friday.
• Fully based in the office- No Hybrid or remote working available.

We are looking for a proactive Customer Care Expert to enhance our client's team. This is a newly created role which demands exceptional support across 3 functions within their Customer Care Centre. The successful candidate will be responsible for maintaining high standards of accuracy and delivering outstanding customer service, aligning with our business objectives.

• Accurately capture details for all logged breakdown jobs.
• Ensure complete accuracy in managing contracts, off hires, and exchanges.
• Timely and correct processing of suspensions.
• Conduct detailed daily checks on contracts.
• Liaise with buyers to obtain necessary site contacts and valid PO numbers.
• Manage job cards, invoices, and update job statuses on the system.
• Monitor and update the status of jobs handled by third parties.
• Issue order numbers to suppliers and provide customers with precise recharge information.
• Ensure compliance with SLAs by third parties.
• Process all sales orders and manage timely dispatch of parts to sites.
• Keep all documentation current and assist in administrative duties for the rehire and operator coordinator.
• Deliver exceptional customer service to both internal and external clients.
• Handle ad-hoc tasks as needed and assist colleagues during peak times.

• Outstanding negotiation, organisational, and communication skills.
• Proficiency in MS Excel and Office.
• Superior customer service skills with a proactive and positive approach.
• Flexible work style tailored to meet business needs, with the ability to manage personal workload and multitask during high-pressure periods.
• Previous experience in customer service is essential.

• Competitive salary package.
• 23 days holiday which rises to 25 days with length of service. Opportunity to buy and carry over holiday.
• Supportive and vibrant work atmosphere.
• High street discounts
• Plus much more

To apply for this Customer Care Expert role, please submit your CV and a cover letter outlining your relevant experience and your interest in this position.