Customer Service

This is an excellent opportunity to join a dynamic organisation based in Hitchin as a Customer Service Area Controller. If you are committed to delivering excellent customer service and looking for a new opportunity please apply ASAP.

Client Details

Our client is a global organisation with Head Offices based in Hitchin. They are committed to delivering high-quality services to their customers while maintaining operational excellence in their customer service department. Due to continued growth they are currently recruiting for a Customer Service Area Controller to deliver top tier customer service to their valued customers. They are open to candidates with varying experience levels, provided you are able to display a strong level of empathy and customer service. The role is based full time in Hitchin Monday to Friday.

Description

• Manage and respond to customer service queries promptly and efficiently.
• Coordinate and schedule operational tasks within the customer service team.
• Ensure accurate and timely documentation of customer interactions and resolutions.
• Full oversight of assigned customer accounts
• Schedule and dispatch work to Field Service Engineers via CRM system and update customers accordingly
• Processing and invoicing jobs & raising credit notes
• Spare parts ordering if required
• Collaborate with internal departments to address customer requirements.
• Monitor and maintain service standards in line with company policies.
• Provide operational reports and updates to senior management as needed.
• Support the implementation of new processes to improve service delivery.
• Assist in handling escalations to ensure customer satisfaction.

Profile

A successful Customer Service Area Controller should have:

• Previous experience in customer service ideally within a B2B environment (not essential)
• A strong ability to multitask and manage competing priorities effectively.
• Proficiency in using customer service software
• Exceptional communication and problem-solving skills.
• Able to display a high level of empathy and uphold customer centric values at all times
• A proactive approach to identifying and implementing process improvements.
• A keen attention to detail and a customer-oriented mindset.

Job Offer

• A competitive salary negotiable depending on experience, with an uplift after passing probation
• 28 days of annual leave plus bank holidays
• Opportunities for professional growth within a structured environment.

This is an excellent opportunity to join a reputable company in Hitchin. If you are passionate about delivering exceptional customer service, we encourage you to apply today!