Customer Service

Do you have strong administration & customer service skills?

My client is currently seeking a Customer Liaison Officer to join their Customer Services Team and provide exceptional administrative support and customer service. Customer Liaison Officers play a crucial role in processing accreditation case work. This position serves as a key interface between customers, technical staff, sub-contractors, and the public. This role is crucial in processing casework from initial inquiry to ongoing maintenance, ensuring customer satisfaction and adherence to the business objectives. This is a Monday - Friday role, working 37.5 hours a week, with the option of hybrid working (after probation), based in Staines.

Key Responsibilities:

• Coordinating visit arrangements
• Providing customers with visit confirmations and quotes
• Coordinating and booking travel arrangements
• Progressing accreditation casework in line with company processes and policies
• Maintaining and updating databases
• Responding to internal and external inquiries
• Performing general administration tasks
• Supporting other teams and departments
• Assisting in organizing meetings

Qualifications and Skills:

• Excellent customer service and administration skills
• Accurate written and clear verbal communication skills
• Demonstrable experience of working as part of a team
• Ability to prioritise workload to meet deadlines
• Good knowledge of Microsoft Office software

Company Benefits & Package:

• 25 days holidays plus bank holidays
• Auto enrolment pension
• Life assurance x3 salary
• Flexible benefits such as cycle to work scheme, season ticket loan, gym discount, study support (after 6 months)
• 2 days hybrid working after 6 months.