Customer service

Customer Service Representative

Events Industry

Office-based

Flexitime

£30,000-£33,000

?? Sutton Office | Full-time |

We’re working with a fast-growing, community-driven events company doing amazing work in the UK live performance space. They’re now looking for a Customer Service Representative to join their team and play a key role in supporting both performers and venues using their innovative platform.

This is a great opportunity for someone who loves talking to people, solving problems, and keeping things running smoothly behind the scenes. If you're enthusiastic, resilient, and have a knack for staying organised - keep reading.

• Acting as a key point of contact for both performers and venues, answering questions and resolving queries (often about the app or platform).

• Helping match shifts and performances - making sure the right people are in the right places at the right time.

• Building strong relationships with users, understanding their needs and providing thoughtful support.

• Communicating clearly and professionally by email and phone.

• Using tools like Excel and Outlook to stay on top of bookings, schedules, and account activity.

• Working collaboratively with other teams to ensure a smooth experience for everyone using the platform.

• Someone with previous experience in a Customer Support or Sales Support role - ideally in a fast-paced or people-focused environment.

• A confident communicator who genuinely enjoys helping others.

• Strong attention to detail and great organisational skills.

• Resilience, positivity, and the ability to handle a variety of tasks and personalities.

• Solid Microsoft Office skills - Excel and email are especially important.

• 5 days in the office - but with flexitime (start and finish when it suits you best).

• A friendly, sociable team - expect quarterly outings and plenty of team lunches.

• A company that gives back: they’re proud supporters of local children’s charities and mental health initiatives for underprivileged communities.

• A growing business with genuine heart and purpose - and plenty of room for you to grow too.

If you love working with people, enjoy variety in your day, and want to be part of something meaningful, this could be your next great move.