C

Customer Service

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icon briefcase Job Type : Full Time

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Job Description - Customer Service

  • Location: Toddington
  • Job Type: Permanent, Full-time (Fully office based)
  • Salary: £25,000-£26,000 DOE

My client, who are a rapidly expanding British manufacturer and a leading seller of renewable energy systems, are seeking a Customer Care Advisor to join their award-winning team.

If you are a customer focused individual with a passion for sustainability and you are looking to join an innovative business, then look no further!

Day to Day of the role:

  • Serve as the first point of contact for customers and occasionally installers, providing outstanding service through phone, email, chat, and social media.
  • Address customer inquiries with promptness and professionalism, ensuring high customer satisfaction.
  • Actively listen to customers, understand their needs, and provide appropriate solutions.
  • Efficiently identify and resolve customer issues, escalating complex problems when necessary.
  • Follow up with customers to ensure complete resolution and satisfaction.
  • Maintain a comprehensive understanding of our products and services to provide accurate information.
  • Build and maintain strong customer relationships to foster loyalty and retention.
  • Record all customer interactions accurately in our CRM software.
  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
  • Collaborate with team members, sharing knowledge and best practices.
  • Participate in team meetings and professional development opportunities.
  • Support colleagues during peak periods and high-volume situations.
  • Proactively seek ways to improve customer service processes and workflows.
  • Stay informed about industry trends and customer service best practices.

Required Skills & Qualifications:

  • Passion for delivering exceptional customer experiences.
  • Proactive approach to problem-solving with a commitment to customer satisfaction.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication skills and the ability to build relationships with customers.
  • Proficiency in CRM software and a good understanding of customer service processes.
  • Willingness to learn and adapt to product changes and updates.
  • Ability to work collaboratively and support team objectives.

Benefits:

  • Competitive salary and performance-related bonuses.
  • Opportunities for professional growth in a leading company.
  • Be part of a team that values innovation and customer-focused solutions.
  • Contribute to a greener, more sustainable future.
Original job Customer Service posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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