Customer Service

This is an excellent opportunity for a dedicated Customer Service professional to join the manufacturing sector in Maidstone. The role requires a focus on providing exceptional customer support while handling inquiries and orders efficiently

Client Details

This role is with a well-established medium-sized company within the manufacturing sector. Known for its commitment to quality and innovation, the company offers a stable and professional working environment.

Description

• Respond promptly to customer inquiries via email and phone, ensuring a high level of service.
• Process customer orders accurately and efficiently, maintaining a focus on detail.
• Collaborate with internal teams to resolve customer issues and provide updates.
• Maintain and update customer records in the company database.
• Provide product information and guidance to customers as needed.
• Monitor and follow up on outstanding orders to ensure timely delivery.
• Handle complaints professionally, seeking resolutions that satisfy both the customer and the company.
• Contribute to the improvement of customer service processes and procedures.

Profile

A successful Customer Service professional should have:

• Previous experience in a customer service role, preferably within the industrial/manufacturing sector.
• Strong communication skills, both written and verbal.
• Proficiency with standard office software and customer management systems.
• A detail-oriented mindset with excellent organisational skills.
• The ability to handle multiple tasks and prioritise effectively.
• A proactive approach to problem-solving and a commitment to delivering quality service.

Job Offer

• Hybrid working options to support work-life balance.
• Permanent role offering job stability in a professional environment.
• Opportunity to grow within the manufacturing sector.
• Supportive company culture with a focus on quality and service excellence.

If you are passionate about providing outstanding customer service and are based in Maidstone, apply now to take the next step in your career