Customer Service

Join a permanent role in the property industry as a Customer Service advisor, assisting clients with their needs and providing excellent support. This position in Ashford requires a detail-oriented individual with a focus on delivering high-quality service.

Client Details

A small-sized property organisation with a focus on delivering exceptional services to its clients. The company is known for its commitment to quality and fostering a supportive work environment.

Description

• Ensure all client interactions are logged and followed up appropriately.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain accurate and up-to-date customer records.
• Provide guidance to clients regarding property-related processes.
• Identify and escalate issues requiring further attention to the appropriate department.
• Contribute to improving customer service procedures and standards.
• Deliver a high standard of service, ensuring client satisfaction.

Profile

A successful Customer Service professional should have:

• Previous experience in a customer-focused role, preferably within the property industry.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer relationship management tools or similar systems.
• Excellent verbal and written communication skills.
• A proactive attitude with the ability to work independently and as part of a team.
• A commitment to providing outstanding customer experiences.

Job Offer

• A permanent position within the property sector, offering stability and growth opportunities.
• Work in a supportive and professional environment in Ashford.
• Opportunities to enhance your skills and progress in your career.

This is an exciting opportunity to join a reputable organisation in the property industry. Apply now to become a key part of the team and make a positive impact!