Customer Service

We are recruiting for Care Assistants to earn up to £14.20 per hour.

Customer Service Benefits:

* Mileage paid at 45p per mile

* A minimum of 24 days holiday per year, including bank holidays (pro rata) rising with service

* Paid induction and training

* Paid DBS check

* Free uniform (including PPE)

* Guaranteed permanent hours or bank hours if this is your preference

* Career progression

* Staff benefit scheme which gives you access to discounts from a wide range of high street stores

* A healthcare cash plan to claim back to cost of dental, health and optical treatment plus a range of other health & wellbeing benefits

* Annual pay and performance review

* A refer a friend scheme where you can earn up to £1500 for each successful referral

Full training will be provided to prepare you for this role.

Customer Assistant pay:

£12.20 - £14.20 per hour

Customer Assistant Role:

Provide practical, physical, emotional and social support and coaching to customers to achieve their desired outcomes. Where required, this includes supporting customers with personal care tasks, such as eating, toileting and bathing, whilst ensuring dignity and respect are maintained at all times for customers who use our services.

Work flexibly and creatively with customers, within the scope of their support plan, to help them build and sustain their community support network and access community resources to optimise their independence and help reduce long term funded support requirements (i.e. support Good Lives approach)

To promote and adhere to the work place values of Essex Cares (See below)

To ensure that customers have choice and control over the service/s they receive and the outcomes they wish to achieve.

To show commitment to the mental and physical wellbeing of our customers by supporting them within a variety of settings, including:

* The customer’s home and their local community;

* Essex Cares’ Hub and Spoke buildings; and

* Training and voluntary employment settings, including catering, hospitality, printing, packaging, administration.

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Identifying appropriate equipment to support independent living. Ensuring that all support and services are provided to customers and are delivered using enabling techniques that enable customers to learn (or re-learn) and maintain skills.

Developing and maintaining good communication with customers, families and carers, including where required, providing support to families and carers to help achieve and maintain the customer’s desired outcomes.

To have a clear understanding of professional boundaries and safe working practices and to demonstrate these in the performance of the role.

To record customer progress against their desired individual outcomes and provide pro-active feedback to Trusted Assessors, so that customer reviews and service changes can be actioned in a timely and appropriate manner. This includes regularly maintaining and updating records and recording achievements in a clear, timely and appropriate manner in line with company policies.

Developing and maintaining strong relationship and communication links with colleagues and other professionals, e.g. GPs, District Nurses, Community Psychiatric Nurses, Social Workers, Transport Providers, Schools, Colleges, as well as Voluntary and Third Sector organisations in order to support and care for our customers.

To alert management immediately to any incident or development that could have a significant impact on the customer or group of customers. This includes safeguarding the wellbeing and welfare of customers being supported.

To work responsibly within ECL’s policies, procedures and guidelines including Health and Safety and to maintain confidentiality at all times. This includes undertaking all mandatory training and attending staff meetings and events that are deemed relevant to the role and contribute to your continuing personal development as well as responding to the needs of the customers.

To meet outcome based performance targets determined by the business and to contribute to the identification and implementation of new and improved ways of delivering services to customers.

To support other services and geographic regions, as and when required