Customer Service

At Reed, we are always on the lookout for skilled Receptionists with experience in the office environment on a temporary basis. We are currently working with a return client to recruit a temporary Customer Service Advisor. 

REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor.

This is an excellent opportunity for an individual with a background in Customer Service.

As a Customer Service Advisor your duties will include but are not limited to:

• Case manage complaints on behalf of our customers through to resolution

• Work closely with the teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed

• Engage with the customers to understand how the issues are affecting their lives and prioritise your caseload accordingly

• Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions

• Provide customers with regular updates on the progress of their complaint