Customer Service Account Executive

Couranto has maintained a consistent focus on capitalizing on the power of technology to help corporations manage their information most efficiently and cost-effectively. By applying a customer-centric approach to business information management, we develop products and services that solve real-world, day-to-day challenges facing organizations across the commercial spectrum. Couranto is looking for an experienced Customer Service Account Executive to join their team in a fast-paced environment. At Couranto, we are customer-obsessed and passionate about the service and support we provide. Job Responsibilities:Deliver exceptional account service and cultivate successful customer relationships.Listen to customer needs and provide a consultative approach to align customer needs with Couranto solution set.Effectively demonstrate and support our solutions to customers as required.Assess customer engagement and identifies opportunities to grow account. This includes:Following through on outstanding orders.Conducting collection analysis to determine upsell opportunities.Establishing robust relationship across multiple touchpoints.Identifying opportunities for upselling and communicate them to Account Development Manager.Work with the Account Development Manager to ensure the health of assigned customer accounts.Tracks key performance indicators (KPI’s) to measure efficacy of customer relationships.Follow up with dedicated Customer Service Assistant to ensure that Zendesk tickets are resolved within the contractual SLAs.Concurrently manages multiple accounts, deadlines, and projects.Track and document all customer communications through Zendesk.Perform other duties as assigned.Education & QualificationsMinimum 2 years’ experience as SaaS Customer Service or Account Executive.Minimum associate degree, bachelor’s degree preferred.Quick to adapt and assumes responsibility for allocated accounts.Advanced Proficiency in: ZenDesk, Microsoft Office Suite, Gmail, Zoom, SlackAbility to multi-task across multiple software systems and customers.To apply for this position, please send your cover letter and resume to [email protected].