Customer Service Account Executive - German Speaking

We welcome applications from individuals that speak fluent German, based within a commutable distance to our office in Weybridge, Surrey. We require our employees to commute to the office twice a week.

Who We Are:

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa.

The Role:

We are seeking a proactive and customer-focused Account Executive to deliver exceptional service and support to a global customer base. Working in a fast-paced environment, you will manage a variety of customer interactions across phone, email and digital platforms, ensuring enquiries and orders are handled accurately, efficiently and professionally. Using your training, product knowledge and system expertise, you will provide solutions-focused support while maintaining high standards of compliance and customer care. This role requires strong attention to detail, the ability to work independently, and a flexible approach to adapt to evolving business needs, with a commitment to delivering a world-class customer experience.

Key Responsibilities:

• Manage Customer Orders & Enquiries: Accurately process customer orders, quotations, product sourcing requests and enquiries within agreed SLAs, ensuring timely and compliant delivery of products and services.
• Deliver Outstanding Customer Service: Act as the primary point of contact for customers via phone, email and other channels, resolving queries efficiently, providing first-time resolution where possible, and maintaining high levels of customer satisfaction.
• Build & Maintain Customer Relationships: Develop strong, long-term relationships with customers through proactive communication, professional service, and a solutions-focused approach to support retention and growth opportunities.
• Ensure Compliance & Quality Standards: Adhere to all regulatory, legislative and company SOPs, accurately manage customer data, and appropriately document and escalate complaints, non-conformances, and quality-related issues.
• Collaborate Across Teams: Work closely with internal stakeholders to ensure customer accounts are set up and managed effectively, supporting seamless service delivery and meeting customer requirements.
• Drive Continuous Improvement: Identify process improvement opportunities, share customer feedback, contribute ideas to enhance the customer experience, and support the adoption of best practices across the team.
• Maintain Product & Systems Expertise: Develop strong knowledge of company products, systems, processes and digital platforms, complete required training, achieve departmental KPIs, and support onboarding and knowledge sharing with colleagues.

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
• Potential experience in a Customs environment.

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards