Customer Service Account Manager

Customer Services Account Manager | Edenbridge - Kent | Up to £35,000

Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust.

As a Customer Services Account Manager, you will benefit from:

A supportive team environment with clear processes in place
The opportunity to work closely across sales, engineering and planning teams
Autonomy to manage your own accounts and make decisions within your remit
A varied role covering customer service, quotations, order processing and escalations
Career progression, including exposure to team leadership responsibilities
As a Customer Services Account Manager, your responsibilities will include:

Manage a portfolio of customer accounts, acting as their main point of contact
Process enquiries, quotations and purchase orders through the company's ERP system
Liaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedules
Act as an escalation point for the Customer Service team on disputes and complex requests
Coordinate resolution of customer complaints and returns with relevant departments
Support and occasionally deputise for the Customer Services Manager
As a Customer Services Account Manager, your experience will include:

Previous B2B customer service experience, ideally within a manufacturing or electronics environment
Confidence using ERP and/or CRM systems
Strong Microsoft Office skills, including advanced Excel
Ability to read and understand technical drawings and catalogues
Previous supervisory or team leader experience would be an advantage
Knowledge of ISO9001 or AS9100 standards is beneficial but not essential
If you're looking for a role where you can build genuine relationships with your accounts and be trusted to manage them your way, this could be a great fit. Apply today with an up-to-date CV or call Claire at Rubicon for more information
Only candidates based in UK and eligible to work in UK are allowed