Customer Service Admin

Customer Service Administrator

£28,000

Fully on site

Role Overview:

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.

As a key member of the team, your responsibilities will include:

Acting as the first point of contact for customer inquiries via phone and email.
Managing the customer ticket queue in collaboration with team members, ensuring timely resolution.
Handling online quotations and orders.
Inputting orders into the system with accuracy and efficiency.
Sharing product knowledge with customers to provide support and advice.
Collaborating with the Customer Service Manager to deliver an excellent customer experience.
Troubleshooting delivery issues and demonstrating empathy when resolving problems.
Assisting the team with other administrative duties as required.

The ideal candidate will:

have previous CS experience in an office environment
Possess excellent communication skills, both verbal and written.
Have previous customer service experience
Thrive in a high-pressure environment.
Demonstrate great attention to detail.

Why Join Our Client's Team?

Be part of a busy and supportive team in a growing company. Take advantage of a stable Monday-to-Friday schedule and onsite parking! Apply now
Only candidates based in UK and eligible to work in UK are allowed