Customer Service Administrator 12 month FTC

We’re recruiting for an experienced Customer Service Administrator to join our client’s team, near Lancaster. This is an initial 12 month fixed term maternity cover contract.

• Salary £27,000 - £30,000 dependant on experience
• 25 days holiday plus bank holidays

Due to the location use of your own transport is required.

The successful candidate will be responsible for maintaining excellent customer service for customer accounts. This role requires an analytical, well-organised candidate with excellent written and verbal communication skills.

Main Responsibilities:

• Order Processing: Efficiently process customer orders
• Customer Interaction: Act as the primary contact for assigned customers, ensuring their orders are loaded accurately, tracked through the system, and customers are kept informed of progress and changes.
• Documentation: Prepare and maintain electronic order files.
• Collaboration: Work closely with Sales, Shipping, Operations, and Credit Control to ensure customer orders are processed efficiently and in line with company procedures.
• Compliance: Ensure compliance with legal regulations and company policies.
• Additional Duties: Perform other duties as required by the Customer Services Manager.

Key Experience and Competencies:

• Organisational Skills: Excellent organisational abilities to manage day-to-day tasks effectively.
• Analytical Skills: Strong analytical skills to handle various customer service scenarios.
• Interpersonal Skills: Ability to communicate effectively with all levels of the organisation.
• Prioritisation: Demonstrated ability to prioritise tasks within a multi-functional role.
• Communication: Strong internal and external communication skills.
• Computer Literacy: High standard of computer literacy, fully competent in Microsoft 365.

If you are a dedicated professional with a passion for customer service and the skills to match, we would love to hear from you.

Interested? Apply today