Customer Service Administrator

ABOUT US:

Join our dynamic team at Castelan, an industry-leading National furniture care business located in Weston-Super-Mare. We provide exceptional customer services and repair solutions for furniture insurance, commercial services, and the furniture retailer market. Our convenient location, just five minutes from the town centre, offers easy access by car, bus, bicycle, or on foot.

ROLE PURPOSE

As a Customer Services Administrator within our Concierge Team, you will play a pivotal role in providing excellent customer service to clients and their customers. You will be at the heart of everything you do, ensuring that our customers receive the support and assistance they

need. This role will primarily involve taking calls from our customers, serving as a concierge service to support our claims centre. Your responsibilities will include assisting and directing customers to the appropriate department or claims handler, booking appointments for

technicians, and completing office administration duties as required. 

PRIMARY RESPONSIBILITIES

• Take calls from customers across various departments and either address their inquiries or transfer them to the appropriate claim’s handler.


• Handle inbound and outbound calls related to booking appointments for technicians.


• Perform office administration tasks during and between phone calls, as needed.


• Be flexible and willing to undertake any other tasks reasonably requested by the team Manager, Head of Claims, or Director.

OUR EXPECTIONS 

·         Able to deal with large call volumes and to multi skill/work blend.

·         A working knowledge of Microsoft software applications (Word, Excel, Outlook)

·         Excellent telephone manner.

·         Possess good communication skills and have maths and English qualifications grade C or above or key skills level 1 – 2 qualifications.

·         Able to work under pressure and be an excellent team worker who leads by example.

·         Professional attitude towards, internal and external customers.

STAFF BENEFITS

•  Competitive salary


• 23 days holiday per year + bank holidays annual leave entitlement


• Access to the Castelan Staff Social Activity Group


• Pension scheme (if over 22 years old - via auto-enrolment)


• Dress down Fridays


• Charity fundraising activities


• Access to Employee Assistance Programme with staff discounts, wellbeing, counselling, and advice resources


• Gain hands on experience in a dynamic customer service environment

If you are enthusiastic about delivering top-notch customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity with Castelan. Join our team and help us keep our customers at the forefront of everything we do.

 
If you are enthusiastic about delivering top-notch customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity with Castelan. Join our team and help us keep our customers at the forefront of everything we do.

Please refer to the Competency Library for description on each one.

How to apply

To apply for this role, please submit your CV and a cover letter outlining your relevant experience and qualifications through the platform by close of business Monday 17 March 2025. 

You can apply through our Careers page https://castelangroup.bamboohr.com/careers. Applications via Indeed will not be monitored.

Castelan is an equal opportunity employer, and we welcome applications from individuals of all backgrounds and experiences.

Due to the location of the role, you must be able to travel to and from our head office based in Weston-super-Mare. Unfortunately, we cannot accommodate sponsorship for Visa's at this time.