Customer Service Administrator

I am seeking a diligent and detail-oriented Customer Service Administrator to facilitate customer service operations and provide excellent service for customers.

Client Details

Our client is a medium-sized organization in the industrial / manufacturing industry, based in Leeds. Renowned for their commitment to delivering high-quality products and services, they are a reputable player in their field.

Description

• Responding to customer enquiries promptly and professionally
• Processing customer orders and managing customer accounts
• Maintaining customer records by updating account information
• Contributing to team efforts by accomplishing related results as needed
• Working closely with other departments to ensure customer satisfaction
• Identifying and assessing customers' needs to achieve satisfaction
• Managing complaints, provide appropriate solutions and alternatives

Profile

A successful Customer Service Administrator should have:

• Proven customer support experience or experience as a client service representative
• Familiarity with CRM systems and practices
• Strong Customer Service skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively

Job Offer

• An attractive salary range of GBP 23,900 - GBP 24,000 per annum
• Generous holiday allowance, with 25 days holiday plus bank holidays
• Birthday Off
• Free parking
• Company BBQs and lunches
• A positive and supportive company culture