Customer Service Administrator

SF Recruitment have partnered with an organisation near Cradley Heath who are looking to recruit a Customer Service Administrator to join their team on a permanent, site based basis.

Salary: competitive
Hours: Monday to Thursday 8.30am to 5pm, and 8.30am to 4.30pm Friday

Responsibilities include:
- Prompt and efficient processing of customer enquiries, orders and correspondence - communicating via email, teams and telephone.
- Checking stock availability and lead times on SAP
- Make quotations in SAP and actively follow up on them
- Inform (potential) customers about our products and procedures
- Order entry in SAP
- Follow up open orders, stock and MTO
- Inform customers of actions and price changes
- Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally
- Maintain reliable files on customer, end user and product information
- Handle any type of complaint in a proficient way and recording in internal systems
- Create/provide documents (Certpro, Customs, COO)
- Determine shipment method and price
- Invoice queries and credit request creation
- Support colleague & sharing best practice
- To carry out any other duties as necessary when directed by the UK Team Leader or the EMEA Customer Experience Manager.