Customer Service Administrator

Adele Carr is working with a fantastic local office of a globally successful business that is recruiting a Customer Service Administrator to join them in Thelwall, south Warrington.

I can't speak highly enough about the business, the people and how rewarding it is working for them. The successful candidate will earn a significant annual bonus and have benefits such as 33 days annual leave, free parking, private healthcare, enhanced pension and an amazing team of people.

We are searching for a candidate with experience in Customer Service Administration, ideally supporting a sales function with duties such as processing orders, customer support and other office support tasks.

Salary & Benefits:

• Salary of £27,000-£30,000 + annual profit share bonus of up to 20% of salary.
• Mon - Fri 08:30-17:00 (1 hr. lunch)
• Hybrid working available - 2 WFH days, once passed probation.
• 25 days annual leave + bank holidays
• Free parking
• Enhanced pension (8% employer)
• BUPA private healthcare
• Excellent growth and progression opportunities

What will be expected of you:

This is a varied and interesting administration role supporting the external sales and service team to provide customers with high-quality service and complete administration surrounding the sales function.

• You will be responsible for direct communication with customers and working closely with the sales team to serve our customers.
• Communicate with customers via phone and email
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• To act as a full and supportive member of the sales team with particular emphasis on the receiving, processing and progressing of orders, so as to ensure customer needs are met.
• To grow, learn and develop within the business.

What we are looking for:

• Administration experience of 3+ years
• Proactive, passionate and confident individual
• Loves talking to people and proactively solving issues
• Excellent verbal & written interpersonal skills
• Ability to multi-task, organise, and prioritise work
• Interest and the ability to learn