Customer Service Administrator

To receive and process customer purchase orders, amendments, and queries. Liaise directly with customers and account managers regarding their orders and work with the wider Supply Chain team to meet departmental and organisation KPI targets.

• Coordinate purchase orders from customers
• Process customer purchase orders into the business ERP system
• Coordinate and amend customer purchase orders as required
• Coordinate sales order acknowledgments to customers
• Update the business ERP system to ensure accurate customer price lists
• Check input of sales orders for accuracy
• Manage customers with up-to-date delivery information relating to their purchase orders
• Obtain freight quotations for export shipping
• Liaise with nominated freight forwarders to arrange customer shipments
• Prepare and issue export documentation
• Liaise with other relevant departments with regards to order completion dates
• Assist Line Manager to make improvements and implement required changes

EDUCATION & EXPERIENCE REQUIREMENT

• Educated to a good standard including Maths and English. (GCSE grade C or above, or equivalent)
•  IT skills – MS Office (intermediate)
• Experienced in the use of Microsoft Applications
• Able to prioritise tasks 
• Good communicator with ability to interface effectively with customers and colleagues
• Excellent sales admin / customer service skills
• Experienced with export documentation and incoterms
• Experience working within an established team

PREFERRED SKILLS & ABILITIES

• Time management skills
• Analytical skills
• Ability to establish and develop relationships with internal and external sources
• Confidence on the phone 
• Ability to remain calm in stressful situations
• Able to meet multiple deadlines 
• Self-motivation

• We offer an environment where all employees have the opportunity to develop, supported by the entire management team.
• Pay will be commensurate with industry standards for the role and experience of the successful candidate.
• Additional benefits include:
  • Pension
  • Flexible holidays
  • Health Cash Plans
  • EAP
  • Hybrid Working 3 office based days.
  • Employee Discounts
  • 25 days Holidays
  • Christmas New Year Time Off

Kris Nagiah
HRBP
LINDAL Valve Co. Ltd.LINDAL Valve Co. Ltd. is located in a market town in Bedfordshire with good access to the M1 and A5 and public transport.
We are a specialist in the design, development, manufacture and supply of aerosol dispensing packaging solutions tailored to meet a broad spectrum of customer needs and market applications.
Our product offering includes a comprehensive range of valves, actuators, barrier packs and associated accessories that address the technical and aesthetic dispensing requirements, enabling customers to differentiate and excel in an increasingly competitive marketplace.