Customer Service Administrator

Reed is supporting a Global highly successful family ran company based in Flax Bourton, North Somerset, with the recruitment of a Customer Service Administrator on a permanent, full-time basis.

Working hours: Monday to Friday 9am-5pm

As a Customer Service Administrator, you will be the customers' first point of contact, providing exceptional support and assistance while always striving to deliver high levels of service and attention to detail.

• Processing customer orders and reviewing the availability of stock to meet customer demand
• Receiving and processing enquiries, reports, and customer queries and complaints. Monthly review and reconciliation.
• Running regular reports and updating records for management and for the Operations Supervisor, plus occasional credit control activities.
• Support and holiday cover for other operations/logistics team members.
• The CSA provides support for local marketing & promotional activities, including organising events & exhibitions, copy inventory and production.

About you:

You will be a strong and diligent administrator comfortable supporting customers over the phone. You will be an all-arounder, happy to work in a small, busy office environment.

• Excellent verbal and written communication skills
• Some previous administration skills
• Strong interpersonal skills with a customer-oriented attitude.
• Ability to handle high-pressure situations and resolve customer issues effectively.
• Highly proficient in using Excel
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.

Benefits: 

• Bonus scheme after probationary period
• 25 days annual leave + Bank holidays, increasing with length of service
• Company Events
• Pension
• Health Cash Plan
• Free Parking