Customer Service Administrator

Opportunity for someone with strong phones-based experience to get into an admin-focused role within a company that encourages growth & development.

• Job Title/Location: Customer Service Administrator, 5-10 mins walk from Epsom Station
• Salary: £25,000 - £30,000 + bonus + pension + free parking
• Office/WFH: All training in the office, then 3-4 days p/w office & 1-2 days WFH
• Requirements: Experience in a phones-based role as well as some previous administration experience
• Role Snapshot: Around 70% of your time is admin focused & c.30% dealing with admin queries from customers/3rd parties as well as involvement in training and testing - lots of variety

The Company: In recent years this client has expanded from 125 to 225 people as product demand increases. Known for providing professional, in-depth, structured training and genuine career opportunities.

The Role: This Customer Service Administrator role is based around the efficient and effective administration of Mortgage and Savings Accounts (ISA’s), including complex issues, commercial lending, registration and relevant training of service team personnel. Responsibilities will include:

• Work on all aspects of complex mortgage administration including Buy to Let mortgages, Transfer of Equity and Interest Only mortgage administration, which can involve liaising with customers.
• Deal with all aspects of administration relating to Commercial Lending and mortgage arrears.
• Undertake administration of all centrally managed reports, including any relevant research, correction or communication that arises and any response management that may be required.
• Assist with the training of departmental staff and get involved in process testing.
• Liaise with external suppliers and maintain business relationships with third parties as required.

Skills / Experience Required: For the Customer Service Administrator role, candidates must have previous experience in a largely phones-based customer service role as well as solid administration experience. You must be quite analytical, strong with MS Excel and have an eye for detail. This is a lively team with a good mix of personalities, so communication skills and personality are important.

Additional Information: Salary for this Customer Service Administrator role is £25,000 - £30,000 with bonus, pension, free car parking and 23-27 days holiday. Hours are Mon - Fri, 9am to 5.30pm. Initial training all carried out in the office (3-6 months), after that you will be on a rota to WFH 1-2 days per week. Great employer to develop with long-term.

The Customer Service Administrator position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, compliance, business analysis, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.