Customer Service Administrator

Customer Service Administrator

Location: Cirencester, GL7 6JS

Salary: £22,680 - £25,742 per annum / £12.46 - £14.14 per hour (Pay review pending)

Hours: Full-time, average 35 hours per week on a rota, including evenings, weekends, and Bank Holidays

Are you a people person with a passion for providing excellent customer service? Do you thrive in a dynamic, fast-paced environment? The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team and be the welcoming face of our University and conference receptions.

The Role

• First Point of Contact: Greet visitors and callers warmly, ensuring they feel welcomed and directed appropriately.
• Reception Duties: Handle general reception tasks, manage the reception email account, and assist with queries from staff, students, customers, and contractors.
• Security Monitoring: Manage security systems, including CCTV, burglar alarms, and fire alarms, and coordinate emergency procedures.
• Health & Safety: Ensure compliance with health and safety legislation, monitor first aid supplies, and report incidents.
• Facilities Management: Work with the Estates & IT Team to manage car parking and access control.
• Mail Handling: Sort and distribute incoming mail, and prepare outgoing mail and courier services.
• Event Support: Assist with Bed & Breakfast and conference reservations, and act as the point of contact for internet instructions and charges.
• Administrative Tasks: Process maintenance requests, arrange transport, manage lost property, and conduct site tours.
• Team Collaboration: Work flexibly to cover team absences and support the Customer Services Team Leader as needed.

Skills and Qualifications

The ideal candidate will:

• Have a good standard of general education to GCSE level (including numeracy and literacy)
• Excellent telephone manner and communication skills at all levels
• A strong customer service orientation with demonstrable skills
• Computer literacy particularly with MS packages
• The ability to work independently and solve problems resourcefully
• A willingness to obtain a Shot Gun licence for handling and storing student guns (with training and application support provided by the University)

Benefits

We offer a supportive and collaborative work environment and are committed to providing opportunities for professional development and growth, ensuring that our employees have access to continuous learning and advancement.

Additionally, we offer a competitive salary and benefits package, recognising and rewarding the hard work and dedication of our team members.

To Apply

If you feel you are a suitable candidate and would like to work for the Royal Agricultural University, please click apply to be redirected to their website to complete your application.

Closing Date: 14 May 2025

Interview Date: 28 May 2025

The Royal Agricultural University is an equal opportunities employer RAU, and we welcome applications from candidates of all ethnic backgrounds.