Customer Service Administrator

We are recruiting for a hardworking and enthusiastic Customer Service Representative to join our friendly and dynamic team in Hawes. As a leading supplier of optical tools, spare parts, and accessories, we pride ourselves on excellent service and customer satisfaction.

If you're organised, adaptable, and enjoy helping customers in a fast-paced office environment, this could be the ideal role for you.

Key Responsibilities:

• Answer incoming telephone calls and assist with customer enquiries.

• Process inbound orders, including export, glazing, and imprint orders.

• Respond to customer emails and monitor the shared inbox.

• Handle product queries, order chases, and manage customer follow-ups.

• Process returns and issue credits where appropriate.

• Perform general office administration tasks to support the team.

About You:

• Strong communication and telephone skills.

• Excellent attention to detail and problem-solving abilities.

• Able to manage multiple tasks efficiently and work well under pressure.

• Proficient in Microsoft Word, Excel, and Outlook (training will be provided on bespoke systems).

• Adaptable and a team player, comfortable working in a busy office setting.

Benefits:

• Competitive salary

• Life insurance

• Free on-site parking

If you're looking for a rewarding role with a supportive team and the opportunity to grow within a reputable company, we’d love to hear from you!

If this role is of interest to you, please click 'apply’ or contact Katie Kendall in the Northallerton office.