Customer Service Administrator

Job Title: Customer Service Administrator
Location: Bidford-on-Avon (must drive due to location)
Salary: £23,500 – £25,000
Hours: Full-Time, Permanent, Monday to Friday, 9am-5pm

We’re looking for a proactive, friendly, and confident Customer Service Administrator to join a busy team based in Bidford-on-Avon. This role is ideal for someone who enjoys building customer relationships and thrives in a fast-paced, varied environment. You’ll be the first point of contact for customers and play a key role in delivering a high standard of service over the phone and via email.

Key Responsibilities:

• Deliver exceptional customer service to new and existing clients via telephone and email
• Maintain clear and accurate customer records using internal systems
• Make outbound follow-up and prospecting calls to support ongoing business growth
• Support administrative tasks including document handling, filing, and data entry
• Help resolve customer queries efficiently to maintain excellent client satisfaction
• Assist with internal marketing and business development campaigns
• Collaborate with the wider team to implement both short- and long-term project goals

What We’re Looking For:

• Previous experience in a customer service or telephone-based role
• Strong administration skills and high attention to detail
• Comfortable managing multiple tasks in a busy environment
• A positive, team-focused attitude with the ability to work independently
• Must have a full UK driving licence and own transport (due to location)
• Background or interest in the beauty industry is a plus but not essential

If you're someone who takes pride in delivering great customer experiences and wants to join a supportive, professional team, we’d love to hear from you.
If you feel you have the relevant skills and experience for this position please click apply or email your CV to .