Customer Service Administrator

Our client are seeking a Customer Service Administrator to join their friendly, caring team. The position will include interacting with customers, and to provide and process information in response to enquiries, concerns and requests about products and services. In all cases operating within the required SOPs.

Mon-Fri, 9am-6pm (fully office-based)

Key Responsibilities of a Customer Service Administrator

• Receiving customer orders and acknowledging receipt
• Processing orders onto the SAP ERP system
• Liaising with customers and keep them informed of the progress of their orders
• Resolving any customer complaints
• Updating the SAP CRM as required
• Answering numerous telephone/email queries
• Placing orders with Procurement
• Ringing customers back with ETA for their order when it is not going to be a next day service

Key Competencies of a Customer Service Administrator

• Customer service
• Experience of managing self in a proactive way
• GCSE or equivalent level
• Numerate (GCSE or equivalent level maths)
• IT literate, Microsoft office and SAP
• Logical approach
• Organised person who is able to prioritise their workload
• Strong communications skills, both written and oral with the ability to communicate effectively at all levels
• Team player, service orientated, supportive and innovative.

Benefits

• 20 Days Holiday (Plus Bank Holidays)
• Additional day holiday on Birthday
• Company Pension
• Life Insurance
• Employee Discount
• Annual Bonus
• Sick Pay
• Health & Wellbeing programme
• Free Parking
• Bereavement Leave
• Company Social Events

Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson