Customer Service Administrator

Order Entry/Customer Service Administrator

My client is a leading and major manufacturer based in Cookstown. Due to continued growth, they are currently seeking an Order Entry/Customer Service Administrator to join their team.

This is a Full-Time Permanent Position.

Working hours: Monday – Thursday: 8am – 5.15pm and Fridays: 8am – 2.30pm (OFFICE BASED)

With a salary of £27,000 per annum DOE

Job Purpose:

You will be working as a team member in close collaboration with production, purchasing and sales management across 3 sites as well as throughout the distribution network.

Essential Criteria:

• 1-2 years’ experience within a similar role.
• Experience of using a data system and processing orders.
• IT proficient with the use of Microsoft Office packages.
• Excellent communication skills, both written and verbal with the ability to communicate with stakeholders at all levels.
• Ability to manage and prioritise a busy workload with excellent organisational skills.
• Ability to work on your own initiative as well as part of a team.

Main Duties and Responsibilities:

• Manage the efficient processing of orders to customer requirements with a high degree of accuracy and efficiency.
• Collaborate with the relevant departments to ensure customer’s orders are fulfilled to their requirements.
• Keep customers informed about the status and progress of their orders were required.
• Ensure prompt and courteous responses to customer enquiries and concerns.
• Preparing product quotations and pricing for customers.
• Building a product/service knowledge on business offerings and match customer needs with business wants.