Customer Service Administrator

Working for a large Logistics company, my Client is looking to recruit a customer service administrator to ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.

Duties to include:

 Daily process and input of all customer orders and distribution accounts.

 Provide daily operational reports that are accurate and timely.

 Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

 Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

 Rate domestic transportation bills.

 Trace orders as required and notifies customers of any activity concerning their orders.

 Ensure accurate and timely client and vendors billing.

 Maintain damage records and backorder logs.

 Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

 Act as a liaison between the warehouse and the customer in administration of accounts

 Maintain strong relationships with vendors (trucking companies, and others).

 Provide support with other miscellaneous projects, filing and research

 Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

 Escalation of problems to Management when necessary

This role is full time - working hours 09:00-17:30 Monday to Friday. Free parking and lovely big offices