Customer Service Administrator

• Customer Service
• Sage
• Office based

Customer Service Administrator
Location: Poole
Salary: £26,000 + Company Bonus Scheme
Hours: Monday to Friday, 8:30 AM – 5:00 PM (No weekends)

Are you a detail-oriented and customer-focused professional looking to join a successful, forward-thinking company that specialises in high-end products?

Our client, a well-established business based in Poole, is looking for a Customer Service Administrator to join their team and play a key role in delivering exceptional service to clients and partners.

This is a fantastic opportunity to join a supportive environment where your organisational skills and ability to prioritise will be valued from day one.

What you’ll be doing:

• Liaising with service engineers to coordinate appointments and schedules
• Managing and booking service diaries efficiently
• Communicating regularly with end users to provide updates and support
• Handling and resolving customer queries with professionalism and care
• Updating service records and maintaining accurate information
• Preparing reports and supporting general administrative tasks

What we’re looking for:

• Strong time management and organisational skills
• Excellent written and verbal communication
• Proficiency in Microsoft Word and Excel
• Knowledge of Sage (beneficial, but not essential)
• A proactive, professional, and customer-first attitude
• Ability to multitask in a busy office environment

What you’ll get in return:

• £26,000 salary + Company Bonus Scheme
• 25 days of annual leave
• Free on-site parking
• Company pension scheme
• Life insurance
• A friendly, team-focused working environment
• No weekend work – maintain your work-life balance!

If you’re ready to take the next step in your career with a company that values its people and delivers excellence across the board, apply today.