Customer Service Administrator

The Company

A successful business who provide a vast range of solutions primarily to the catering and hospitality industry, whose core to its continued success is the quality of service and products they offer. We have an exciting opportunity to join them in a brand-new role which will see you work closely with the Operations Director by providing cross functional support within the business.

Office based rural in HP18 - you will need your own transport but is commutable from Aylesbury, Thame, Oxford, Bicester and surrounds.

The Role

As a detail-oriented and proactive Operations and Business Support Administrator, you will provide comprehensive administrative and operational support across the business. This role is pivotal to the smooth day-to-day operations and will see you learn multiple roles across the business to then be able to provide support wherever is needed. An exciting role where no two days could be the same! Key responsibilities include:

• Provide administrative support to the operations and customer service teams, providing cover for absence when necessary.
• Assist with the coordination and implementation of business processes and systems.
• Prepare reports, supplier evaluation questionnaires and documentation as required.
• Ensure compliance with internal policies and industry regulations.
• Contribute to continuous improvement efforts by participating in key initiatives and projects (e.g. ISO 14001).
• Maintain accurate records, databases, and filing systems (digital and physical).
• Implementation and maintenance of all product information (price, product, nutritional) on customers purchasing portals (portal management).
• Create, develop and maintain product information spreadsheets (nutritional info, allergen info, ingredient info).
• Creation and maintenance of new customer accounts, products, price files, groups in SAP.
• Monitor and maintain office supplies and equipment, liaising with suppliers as needed.
• Other duties include general administration and providing other support to the business if the need arises (i.e. mailbox management, processing online orders etc).

About You

If you are a super organised, hands-on individual with a proactive attitude, then this is the role for you! Key attributes and skills we are looking for include:

• Experience of having worked in an operational/support role previously - essential.
• Data management skills - comfortable gathering complex quantitative and qualitative data, spreadsheet management and reporting - or quick to learn and retain information.
• Responsible for organising and controlling own workload ensuring deadlines are observed and duties performed efficiently.
• A positive reaction to change - in a fast-moving environment, always with a can-do attitude.
• A confident communicator who problem solves and flags potential issues, asking lots of questions to ensure understanding.
• Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
• Excellent working knowledge of Microsoft Office packages (Outlook, Excel, Word).
• Good organisational skills with an eye for detail and the ability to prioritise workload and manage multiple tasks.