Customer Service Administrator

An established company is currently looking for a Customer Service Administrator to join their busy team. The Customer Service Administrator role involves working as part of a larger team, taking incoming calls regarding repairs and maintenance and diarising appointments for Engineers.

• Salary: £28,000 - £30,000
• Hours: 35 hours

Customer Service Administrator responsibilities:

• Acting as first point of contact for a range of queries regarding maintenance, repairs and services
• Effectively managing prioritisations
• Managing diaries on behalf of the Engineers and booking in jobs
• Using the in-house CRM system to keep all users up to date
• Liaising with Engineers to discuss current or future bookings, dealing with their questions or queries regarding site access, descriptions and permit requirements
• Producing quotations
• Ordering parts and tracking for installations
• Following up on reports of outstanding quotations in a timely manner
• Completing RAMS and permits
• Taking payments as required

Customer Service Administrator required skills/competencies:

• Previous experience in a similar role desirable
• Strong IT skills including Word, Excel, and Outlook
• Strong organisational skills with the ability to work under pressure

Apply today!