Customer Service Administrator

A thriving company has a new opening for a Customer Service Administrator. The Customer Service Administrator role involves providing support to the wider team through scheduling works, managing invoices, and handling incoming calls in a timely and efficient manner.

• Salary: £23,000 - £25,500 plus bonus/OTE
• 7.30am - 4.30pm and every other Saturday WFH 8am - 12pm paid at time and a half
• Parking available

Customer Service Administrator responsibilities:

• Handling incoming call queries and achieving daily targets
• Liaising with customers regarding ETA updates, job updates and re-scheduling of appointments
• Distributing daily work schedules via CRM to Engineers
• Updating job notes, customer, and engineer comments
• Establishing excellent working relationships with engineer staff and assisting with their queries
• Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner
• Handling the in-house email inbox, responding to queries from customers and head office
• Creating and sending quotations
• Creating invoices and ensuring payment is processed
• Following up with customers to ascertain if further work is required
• Sending out correspondence to customers with work completed to increase positive reviews

Customer Service Administrator required skills/competencies:

• Strong organisational and communication abilities
• IT proficient in Word, Outlook, and Excel
• Excellent organisational skills