Customer Service Administrator

We are seeking a Customer Service Administrator to join our client’s team in Bournemouth. This is an exciting opportunity to become part of a dynamic and supportive environment, delivering first-class customer service across commercial and domestic operations.

This position is based in our Bournemouth office, with the successful candidate expected to be onsite four days per week.

If you are organised, professional, and passionate about delivering excellent customer service, we’d love to hear from you.

In this role, you will play an integral part in the business, managing key administrative tasks whilst ensuring that customer needs and expectations are met with professionalism and efficiency. The ideal candidate will thrive in a team setting, but also demonstrate the initiative and confidence to work independently when required.

This is a fantastic opportunity to utilise your skills and experience within a forward-thinking company that values its team members and customer relationships.

Key Responsibilities:

• Answering telephone calls in a professional manner
• Building strong relationships with customers and suppliers, and managing client accounts where necessary
• Processing customer orders and liaising with suppliers
• Handling both commercial and domestic customer enquiries
• Liaising with the accounts receivable team regarding customer credit card payments
• Undertaking administrative tasks to ensure the smooth running of the customer service department, including any ad hoc duties
• Supporting colleagues in other departments as needed
• Administering contractor pricing, purchase orders, and new site set-ups on the system
• Recording accurate notes for sites, clients, and the supply chain, and communicating relevant information to departments
• Advising on best practice for resolving conflicts when customer and supplier issues arise

Person Specification:

• Previous experience within a logistics or construction company
• Strong customer service skills
• Excellent written and verbal communication skills
• Proven administrative experience
• Highly organised with strong attention to detail
• Proficiency in Microsoft Office, including Outlook, Excel, and Word

Hours: 8.00am - 5.00pm