Customer Service Administrator

Are you looking for an order based administration or customer service role within a friendly team and a company who invest heavily in their training and staff welfare?

Ideally you would have experience within an office based role, or pride yourself of your attention to detail and process driven nature.

Experience in any of the following areas would be highly desirable:

• Raising Purchase orders
• Office Administration
• Raising Invoices
• Purchasing
• Shipping

Job Title: Customer Service Advisor

Job Type: Permanent

Hours: 37.5 hours a week Mon - Fri (Hybrid working)

Salary: 26k

Location: Guildford

Role Overview:

Process the orders on the system from receipt of PO through to delivery, including arranging freight. Respond to email and phone enquiries, providing support for our internal & external customers. Interact with customers and other departments in an efficient and professional manner.

Key Responsibilities:

• Processing customer orders ensuring accuracy at all times
• Responding to customer inquiries by email and providing resolutions
• Utilising customer relationship application or database to record activities and researching product information Promoting products and services
• Communicating information to customers
• Ad hoc reporting duties

Desirable Skills:

• Experience in an office based Administration, Customer Service or similar
• An existing interest, qualification or experience within purchasing
• Knowledge of Shipping, ideally international
• Desire to provide excellent customer service
• Attention to detail
• MS Office skills