Customer Service Administrator

Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Customer Service Administrator to join them on a permanent basis.

In this diverse and fast-paced role, you will be a key point of contact for customers and business partners, ensuring a smooth and efficient experience is delivered for all. You will handle enquiries, process admin and system access requests, and provide support to the team.

The ideal candidate will have:

* We are seeking a professional candidate with strong experience in customer service.
* Understanding of dealing empathetically with customers.
* Positive, diligent, and determined mindset with a drive to succeed and develop.
* Experience within a high-volume, results-focused customer service environment.
* Experience operating within a regulated industry.

What you'll be doing:

* Respond to customer enquiries via phone, email, and other channels in a professional and timely manner.
* Process customer information efficiently.
* Maintain and update customer records accurately.
* Work with internal teams to resolve and escalate customer issues.
* Assist in the preparation of reports and documentation as required.
* Handle administrative tasks, such as data entry, and office support.

Skills Required:

* Previous experience in a customer service or administrative role.
* Strong communication skills with the ability to build positive relationships with customers and colleagues.
* Excellent organisational skills and attention to detail.
* Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with databases or CRM systems.
* Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.

Salary & Benefits:

* Salary will be £25 / 26K.
* 24 days holiday per year (increasing with service).
* Birthday day off.
* Company pension scheme.
* Excellent Health & Wellbeing programs for all employees.
* Training, Career & Personal Development.
* State of the Art Offices.
* Employee Assistance Program.
* Perk Box with access to lots of discounts and perks.
* This role will be based at our clients' state of the art offices 5 days per week.