Customer Service Administrator

An established company are currently looking for a Customer Service Administrator to join their team. The Customer Service Administrator role involves scheduling workloads on behalf of the wider team and assisting with a range of administrative functions to support the smooth running of business operations.

• Salary: Up to £30,000 P/A
• Office based

Customer Service Administrator responsibilities:

• Acting as first point of contact for incoming telephone calls and requests
• Logging work order requests and inputting details into the in-house database
• Planning the daily workload on behalf of the wider team
• Managing delivery updates and tracking requests through to completion, in line with Service Level Agreements (SLAs)
• Understanding, identifying, and applying the SLA for each service request
• Sorting and dispatching calls to the wider team and subcontractors
• Meet set targets and responding to customer demands
• Managing the fleet of business vehicles and regularly updating the fleet management system
• Escalating any complaints as required and supporting continuous improvement to reduce complaint levels
• Promoting customer feedback and surveys
• Assisting with ad hoc administrative duties

Customer Service Administrator required skills:

• Previous experience in a similar role desirable
• Proficient in Microsoft Word, Excel, and Outlook
• Excellent communication and organisational skills

Apply today!