Customer Service Administrator

Customer Service Administrator Required!

Our client is a leading packaging manufacturer based in Southampton.

On behalf of our client, we are looking to recruit an experienced Customer Service Administrator. The successful candidate will be responsible for supporting customers and internal operations, managing a range of administrative and customer service tasks. As the first point of contact for customer enquiries, you'll play a key role in ensuring efficient order processing and clear, professional communication throughout.

Package:

• Salary £25,000 - £26,000 (DOE)
• Annual company bonus
• 28 days holiday, inclusive of bank holidays
• Working hours Monday to Friday, 8:30am - 5:30pm

Customer Service Administrator - Responsibilities:

• Handling inbound phone calls and emails with professionalism and efficiency
• Entering data accurately and promptly into internal systems
• Performing general administrative duties including photocopying, filing, invoicing, and managing documents
• Organising and coordinating the dispatch of customer orders
• Creating and distributing job sheets to relevant teams
• Providing clear and timely updates to customers on order progress
• Delivering friendly, professional support and guidance to customers
• Assisting colleagues with general administrative support as required

Customer Service Administrator - Requirements:

• 2 years' experience in customer service role within a manufacturing environment
• Strong communication skills, both written and verbal
• Ability to prioritise workload
• Confident using Microsoft Office and comfortable learning internal systems

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