Customer Service Administrator

Our client is looking for a motivated and reliable Customer Service Administrator to support their team while completing an apprenticeship qualification alongside day-to-day responsibilities. This is a fantastic opportunity to gain hands-on experience and develop valuable skills in a professional setting. The client are really keen on staff development which is why the successful candidate will complete an apprenticeship while providing a 5 star customer experience.

Salary: £12.21 an hour

Hours: Monday to Thursday 8-4.30 with 45 minutes break, Friday 8-4 45 minutes break

Fully office based 5 days a week, parking available

Key Responsibilities:

• Handle incoming customer calls and emails, and process payments

• Monitor orders and keep customers updated to ensure timely delivery

• Respond to enquiries about product specifications, pricing, and order issues

• Conduct customer surveys and collect feedback

• Investigate and resolve unfulfilled or misdirected orders

• Update internal systems and maintain accurate communication records

• Support with returns, complaints, and general order-related queries

• Share feedback with the sales and relevant teams to improve service

• Assist with reporting and administrative support tasks as needed

Ideal Candidate:

• Strong communication and organisational skills

• Customer-focused with a positive, can-do attitude

• Eager to learn and develop through practical work and structured training

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.