Customer Service Administrator

Customer Service Administrator
Location: Doncaster (Office-Based)
Salary: £25,500 – £28,000
Hours: Full-Time, Permanent

We’re working with a reputable business services company in Doncaster that’s looking to recruit a Customer Service Administrator to join their growing team. This is a full-time, office-based position offering long-term stability and a great opportunity to be part of a collaborative and customer-focused environment.

As a key part of the customer service team, you'll be responsible for managing key client accounts, supporting internal teams, and ensuring exceptional service delivery from start to finish. The role involves a strong mix of communication, coordination, and administration.

• Build strong relationships with a portfolio of business clients, ensuring satisfaction and ongoing support.

• Act as the main point of contact for customer enquiries, resolving any issues efficiently and professionally.

• Work closely with the operations and supply chain teams to ensure smooth order handling and service delivery.

• Provide support to the Business Development team through reporting, client updates, and account insight.

• Keep internal systems up to date with accurate customer data, pricing, and service history.

• Identify opportunities to add value through additional products or services.

• Manage a high volume of administrative tasks with precision and reliability.

• Contribute to continuous improvement by suggesting enhancements to customer service processes.

• Previous experience in customer service, account management, or internal sales (ideally in a B2B environment)

• Strong organisational skills and the ability to manage multiple tasks in a fast-paced setting

• Excellent communication skills and confidence dealing with both clients and colleagues

• Proactive, solutions-focused mindset with strong attention to detail

• Comfortable using CRM systems and a variety of internal software tools