Customer Service Administrator

Customer Service Administrator
Salary starting from £25,400 up to 27K
Monday–Friday 9am- 6pm
Baldock

Are you a proactive and personable customer service professional looking to join a thriving logistics company with a strong reputation for excellence? I’m working with a fantastic client who is expanding their team and looking for a Customer Service Administrator to deliver exceptional 1-2-1 support to their valued customers.
This is a full-time, permanent opportunity offering a great working environment, modern facilities, and a strong team culture.

The Role:
As a Customer Service Administrator, you’ll be the go-to contact for a portfolio of clients, ensuring their logistics needs are met with efficiency and care. You’ll be working with a cutting-edge IT platform and a supportive team to deliver a seamless customer experience.
Key Responsibilities:

• Manage a dedicated group of customers on a 1-2-1 basis
• Resolve queries and provide timely updates on shipments
• Monitor deliveries using advanced logistics software
• Process returns and handle international shipping quotes
• Carry out general administrative tasks

About You:
We’re looking for someone who thrives in a fast-paced, customer-focused environment and enjoys building strong relationships.
You’ll bring:

• Excellent communication and interpersonal skills
• A natural problem-solving mindset
• Strong UK geographical knowledge
• Previous experience in logistics (ideal but not essential)
• A collaborative, team-oriented approach

The Environment

• Friendly, open-plan office
• Modern facilities and supportive team culture
• No weekend or Christmas working

Please apply within