Customer Service Administrator

Customer Service Administrator
Permanent, Full-time
Nottingham, NG4, Fully Office Based
£25,000

Introduction to the Company

We are looking for a proactive and detail-driven Customer Service Administrator to join our client's vibrant and fast-paced Fulfilment Team! In this role, you'll play a key part in delivering exceptional service by processing orders accurately and efficiently, ensuring our client's business partners receive the outstanding support they deserve.

Description of the role:

• Process customer connections and credit checks efficiently via online platforms, phone, or email.
• Verify order accuracy, reviewing proofs of address, identification, and business documents in line with compliance guidelines.
• Check and validate order details input by business partners, providing feedback where necessary.
• Handle inbound and outbound calls professionally, providing excellent support to partners.
• Manage email inboxes and ticket workflows, responding promptly to orders, credit checks, and queries.
• Collaborate with couriers to ensure successful and timely deliveries.
• Escalate system issues or training requirements to the relevant teams.
• Work collaboratively with team members to deliver excellent service.

About you:

• Exceptional attention to detail and accuracy.
• Strong communication skills, both written and verbal.
• Ability to manage workloads efficiently, prioritising tasks effectively.
• Previous experience in order processing, customer service, or a similar role is advantageous.
• Ability to work as part of a team and assist colleagues when needed.

This is a fantastic opportunity to join a dynamic and supportive team where you will play an integral role in ensuring customer satisfaction. If you are motivated, organised, and enjoy working in a fast-paced environment, we'd love to hear from you!