Customer Service Administrator

Your new company
One of the UK's fastest-growing in their industry, with ambitious plans for expansion. My client prides themselves on delivering exceptional service and their head office team plays a vital role in making that happen.

Your new role
As a Customer Service Administrator, you'll be the first point of contact for customer queries and a key support to the franchise network. You'll help ensure smooth communication between stores, customers, and internal departments, all while upholding their commitment to quality and service.Key Responsibilities:

• Respond to customer enquiries via phone, email, and social media
• Log and resolve complaints with professionalism and empathy
• Liaise with store managers and franchisees to investigate and resolve issues
• Maintain accurate records using CRM and internal systems
• Monitor feedback trends and escalate recurring issues
• Support promotional campaigns and service updates
• Assist with admin tasks including data entry, reporting, and documentation
• Contribute to improving customer service processes and tools

What you'll need to succeed
In order to be successful in applying for the role of Customer Service Administrator, you will have:

• Experience in a customer service or administrative role
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational abilities
• Proficiency in Microsoft Office and CRM systems
• A calm, solutions-focused approach under pressure
• A team player with a positive, can-do attitude
• Ideally, familiarity with franchise operations or multi-site businesses, but not essential.

What you'll get in return As the Customer Service Administrator, you will receive:

• A highly competitive salary of up to £35000
• Opportunity for growth and development

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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