Customer Service Administrator

Customer Service Administrator

Location: Brackley, Northamptonshire (Office-based)
Salary: £25,500 - £26,500 per annum DOE
Contract Type: Permanent | Full-time (40 hours per week)

About the Role

Our client, a well-established organisation within the home services sector, is seeking a proactive and organised Customer Service Administrator to provide first-class administrative support across its UK network. This is an excellent opportunity to join a reputable company that values growth, customer satisfaction, and strong working relationships.

Key Responsibilities for the Customer Service Administrator role:

• Accurately log and track sales turnover and match customer contracts to goods orders.
• Approve orders, resolve queries, make amendments, and liaise with suppliers for quotations.
• Process daily orders promptly upon receipt of payment, issue purchase orders, and provide estimated delivery dates and dispatch confirmations.
• Maintain credit control processes, ensuring goods orders are processed within agreed timescales.
• Report and log any damaged or missing items and manage completion certificate receipts.
• Handle general telephone queries and customer complaints in a calm and professional manner.
• Coordinate the ordering of flowers and gifts for the network as needed.
• Assist with sending agreements and arranging conference facilities for training and meetings.
• Undertake any other reasonable duties within the scope of the role.

Customer Service Administrator - Candidate Profile:

Essential:

• Previous experience in an administrative role.
• Proficiency with the full Microsoft Office Suite.
• Strong communication and customer service skills.
• Excellent organisational and time management abilities.
• Ability to work independently and collaboratively within a team.
• Calm, polite, and professional telephone manner.

Desirable:

• Basic financial administration experience.
• Familiarity with CRM systems.

What’s on Offer in this Customer Service Admin position:

• A supportive team environment within a reputable, values-driven company.
• Opportunities for growth and development.
• Inclusive and respectful workplace culture.

Key Terms:

• Administration
• Credit Control
• CRM Systems
• Microsoft Office Suite
• Customer Service