Customer Service Administrator

• Location: Aldermaston
• Job Type: Full-time
• Salary: up to £28,000 per annum dependant on experience.
• DV Clearance Required
• Hours - Monday to Friday, 07:30 to 16:30, 9-day Fortnight

Join our team as a Customer Service Administrator, where you will be the first-line response for customer service queries across all service deliveries of on-site logistics operations. This role is crucial in ensuring high standards and meeting customer requirements efficiently.

• Coordinate customer engagement in collaboration with the Bookings Team, ensuring service level agreements (SLAs), standard operating procedures (SOPs), and key performance indicators (KPIs) are met.
• Support the input, schedule, and coordination of delivery scheduling requirements for various services including inbound, internal, and outbound logistics.
• Provide administrative assistance within the warehouse, from booking jobs onto the transport management system to maintaining storage logs and producing customer reports.
• Compile and provide reports on customer feedback and data for dashboard reporting.
• Attend client review meetings and compile periodic reports as per client requirements.
• Ensure compliance with health and safety policies while undertaking duties.
• Develop and maintain strong relationships with clients and stakeholders, ensuring smooth operation and addressing any potential delivery conflicts or disputes.

• Minimum of two years' experience in a customer-facing role within a logistics planning and KPI-driven environment.
• Strong customer service ethos with the ability to build and maintain relationships under challenging circumstances.
• Required security clearance: DV security clearance.
• Desirable: Strong IT skills, particularly in Excel and AMS; knowledge of construction and warehouse logistics.
• Excellent communication skills, capable of influencing staff, colleagues, and customers at all levels.
• Full clean driving licence.
• Education to GCSE Level, Grade 4 or above, in English and Maths.

• 20 days holiday plus bank holidays
• Pension

How to apply:

To apply for the Customer Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Ensure that you meet the security vetting requirements as outlined.

Security vetting is a requirement for all roles, and any offers of employment are contingent upon obtaining and maintaining the necessary security clearance. Applicants must be eligible to work in the UK and will be required to provide proof of 5 years’ UK residency.